FAQ
Customer Questions and Answers
When should I expect delivery?
Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in carrier transit. Tracking is provided after dispatch. This is the operating standard followed by puracy.
Where can an order be delivered?
Shipping is available only within the United States, and standard shipping is free on every U.S. order. puracy applies this rule to the relevant orders and requests.
Where are product-specific details listed?
In administering this part of the store, puracy follows this rule: review the individual product page for available size, material or ingredient, care, intended-use, and safety information. Details differ by item.
When is support available?
Under the customer terms maintained by puracy, support is available at support@puracylab.shop and 512-949-5267 from Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles); mail may be sent to 524 Valley Ln, Atlanta, Georgia, 30328, United States.
What cannot be returned for a change of mind?
No-reason returns exclude personalized items, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods, without limiting remedies for damage or defects. This is the operating standard followed by puracy.
Are no-reason returns accepted?
For customers of puracy, eligible items have a 30-day no-reason return and exchange window, and the merchant covers approved return shipping.
How does cancellation work?
Under the customer terms maintained by puracy, contact support quickly if the order has not shipped; after dispatch, the return and refund rules apply.
How quickly is an approved refund sent?
The approach used by puracy is as follows: The store issues an approved refund to the original payment method within 5–10 business days following inspection.
Business Contact Record
- Store: puracy
- Customer-service email: support@puracylab.shop
- Customer-service phone: 512-949-5267
- Business and return address: 524 Valley Ln, Atlanta, Georgia, 30328, United States