Refund Policy

30-Day Return and Exchange Window

Customers have 30 days from delivery to ask for a no-reason return or an exchange. Authorization must be obtained from support@puracylab.shop or 512-949-5267 before shipment back to us. This is the operating standard followed by puracy.

Return Destination

puracy applies this customer standard: Returns normally route to 524 Valley Ln, Atlanta, Georgia, 30328, United States, which is the address recorded in the store's general settings. Wait for written authorization before mailing the item.

Cancellation Before Shipment

A cancellation may be requested before shipment, provided fulfillment has not progressed too far to stop. After shipment, the order is handled under this Refund Policy. This is the operating standard followed by puracy.

Return Label Responsibility

The approach used by puracy is as follows: Return shipping for an approved request is the merchant's responsibility, whether the reason is a change of mind or a product, fulfillment, or delivery quality problem.

Refund Processing

Under the customer terms maintained by puracy, after the returned item is received and inspected, an approved refund is sent to the original payment method within 5–10 business days. A financial institution may take additional time to post it.

Condition and Exclusions

The approach used by puracy is as follows: The listed categories are not eligible for a change-of-mind return. This restriction never removes the customer's rights when an item is damaged, defective, incorrectly supplied, or missing.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Quality and Fulfillment Problems

Report damage, a defect, a wrong item, or a missing item promptly to support@puracylab.shop. Include the order number and useful photographs or details so we can arrange a merchant-paid return, replacement, exchange, or refund. This is the operating standard followed by puracy.

Merchant Information

• Brand: puracy
• Email: support@puracylab.shop
• Phone: 512-949-5267
• Company and default return address: 524 Valley Ln, Atlanta, Georgia, 30328, United States